HP is one of the
leading printer manufacturing companies in the world. Millions of customer use
HP Printer at home, in school or in the office. Since most people use their
printers for business purposes, it is understandable that users get flustered
when they see that the HP Printer is offline. When the HP Printer is offline
users may not be able to complete any of their printing tasks and thus, in
turn, could have a negative impact on business. This article will give you some
basic troubleshooting solutions to fix the HP Printer offline issue. If you
notice that the error persists, you should call the HP printer
technical support number and speak to a certified expert to see if you
can implement some advanced troubleshooting steps.
Solution 1: Change the Printer
Status
The printer status
determines whether your HP Printer is working or not. You can use the steps
below to change the status of your HP Printer and get it back online:
Step
1: Reboot your printer and check if the connecting cables are secure.
Step
2: Switch on your computer and log in as administrator.
Step
3: Press the ‘Start’ button and go to ‘Devices and Printers.’
Step
4: In the Printer section click ‘See what’s printing.’
Step
5: Uncheck the box next to the “Use printer offline” option.
If changing the printer
status does not solve the HP Printer offline problem you can move to the next
solution given below.
Solution 2: Update HP Printer
Driver
If you do not regularly
update your HP Printer Driver, the offline error will keep coming up. You can
refer to the instructions below to update the printer driver on your HP
Printer:
Step
1: Visit the HP Software and Driver Downloads webpage
Step
2: Enter your HP Printer model number and press ‘Firmware.’
Step
3: If an update is available press ‘Download’ and save the file
Step
4: Locate the printer driver file on your computer and start the installation
process
After you update the
printer driver, reboot your computer and then check if the HP Printer is back
online.
Solution 3: Use HP Printer and Scan
Doctor
You can also use the HP
Printer and Scan Doctor, which is a free tool, to scan and fix common printing
error on your HP Printer. You can follow the steps listed below to download and
run the tool on your computer:
Step
1: Visit the HP website to download and install the Scan Doctor tool
Step
2: Open the downloads folder and run the Scan Doctor ‘.exe.’ file
Step
3: Open the HP Printer and Scan Doctor tool and press ‘Start.’
Step
4: Select your HP Printer from the given list and click ‘Fix printing link’ to
begin repairing your HP Printer.
After the repair
process is complete, you can print a test document to check if your HP Printer
is online and the issue is fixed. If the offline error persists, you should
contact the HP phone number
and ask for additional help to troubleshoot the problem.